I need help!
Below are answers to the questions we are often asked about Doctor Who Monster Invasion. If your question is not displayed here, you are welcome to contact us at: ask@doctorwhomi.com.
Common questions about the website
Q. My parents haven't received an email to authorise my account, or they have received an email and it doesn't contain a link.
When this happens ask your parent to send us an email at ask@doctorwhomi.com containing your username and the email address you registered with. We can then authorise your account and you will be able to log in with the details you provided.
Q. Help! I've registered with the site, but can't log in.
If you are under 12, we need parental consent before we can activate your account. When you registered with us, we asked for your parent or guardian's email address - we have sent your parent or guardian an email containing a link, which they'll need to click on to activate your account. Please ask them to check their email account for this email. If this email does not appear, please contact us.
Q. I have a message telling me the code on my card has already been entered - why is this?
Codes can only be used once, and the card will appear in your TARDIS if you have already entered the code. If somebody else has entered the card code, the card will appear in their TARDIS. If you are sure your card is brand new, please contact us and we'll check it to make sure it's a clean code.
Q. What do I do if I've forgotten my password?
Simply login and go to the password reset page, enter your email address and we will email you a new password. If you do not receive an email, check your Spam or junk mail folder for the message, as emails can sometimes end up in there. If you are still having problems, please contact us.
Q. How do I change my password or email address?
You can change your email and password on the My Account page. Make a note of your new details and keep them safe so you will always be able to log in to your account.
Q. Can I have more than one account?
We do not advise creating multiple accounts on www.doctorwhomi.com. When you log in to your profile, you will only be able to see the cards associated with that account in your TARDIS. A Rare or Super Rare card code can only be used once on one account.
Q. How do I unsubscribe from the Doctor Who Monster Invasion newsletter?
Once you're logged into the site, you can tick to subscribe or unsubscribe to the newsletter on the My Account page.
Questions about Doctor Who Monster Invasion magazine
Q. How often does Doctor Who Monster Invasion magazine come out?
Every two weeks, apart from the first issue, which is on sale for three weeks.
Q. How do the cards work?
There are a number of games that can be played with your Doctor Who Monster Invasion cards. Each issue of Doctor Who Monster Invasion magazine features instructions for a different game. The more cards you have, the more games you can play!
Rare cards feature a code that can be used online. Each code will enhance or influence an online game. Super Rare 3-D cards feature a code that should be entered into the TARDIS. Then, when you select the card in the TARDIS you can choose the option to view the 3-D card by clicking on the button and holding the AR marker on the back of the card up to your webcam.
Q. I can't get my Super Rare 3-D cards to work.
To access your Super Rare 3-D cards you need to have a free account registered on our www.doctorwhomi.com website. Open the TARDIS and enter the code from the card in the box on the top right that says 'Enter code' and click GO! You should now see the card appear in your TARDIS. Click 'View 3-D' and when prompted 'Allow' your camera to be accessed. When the camera has activated hold up the back of your card to the camera. You may need to try a few positions for the camera to read the card marker correctly. Once the figure appears, standing on the back of the card, you can press an action to make the character move or speak. If you have any problems try the following:
- Improve the lighting
- Make sure the card is well lit, so the card looks black and white on the webcam, not grey. Also, avoid any direct light shining on the card as it makes the marker difficult to read.
- Place the card on a steady surface, and point the webcam at it, rather than holding in your hand.
- Upgrade to the latest version of Flash Player, if you haven't already.
- If the computer is older/slower, shut down other applications to give the browser more memory to work with.
Q. How many cards are there in total?
There are 345 cards to collect in total. There are 30 Doctor cards, 42 Villain cards, 63 Doctor's Ally cards, 37 Monster cards, 93 Adventure cards, 37 Gadget cards and 2 Infinite cards. All cards other than the Infinite are divided into four categories - Common, Rare and Super Rare 3-D and Ultra Rare. There are also four special edition cards – The Exploding TARDIS card (which came with the first Doctor Who Monster Invasion collector's tin), the Doctor Autograph card (available only with issue 11 of Doctor Who Monster Invasion), the Amy Autograph card (only available to subscribers who opt-in to buy the Doctor Who Monster Invasion Extreme collector's tin) and the Rory Autograph card (available with the Doctor Who Monster Invasion collector's tin).
Q. What's the rarest card in the collection?
The rarest cards in the collection are the Infinite cards. Doctor Who Monster Invasion featured a yucky CyberHead and Doctor Who Monster Invasion has a seriously electrifying Silence Infinite card. There is only one Infinite per collection and only one Infinite card in every one thousand packs.
Q. How do I get magazine downloads?
At the top of the homepage there is a box where you can enter magazine codes. Enter the secret word from the issue (on page 5) and visit your profile (by clicking on My Profile on the top right of the screen). You will then be able to download the wallpaper or icon the you have unlocked.
Q. Can the cards be bought individually?
The cards can only be purchased in packs from newsagents or from our online shop. Each pack contains nine cards.
Questions about magazine subscriptions
Q. How can I subscribe to the magazine?
You can subscribe to Doctor Who Monster Invasion at www.doctorwhomi.com or call 0871 277 0190 (UK) or 1890 719989 (ROI).
Q. What do I get when I subscribe?
In addition to your magazines and trading cards, you will also receive the following free gifts:
- Four packs of trading cards with your first delivery
- A magazine box file and swaps box with your second delivery
- Doctor Who Battle Pack with your third delivery
- A squirty sonic screwdriver with your fourth delivery
- A Doctor Who Monster Invasion rucksack with your fifth delivery
Q. Who should I call if I have a problem with my subscription?
Call: 0871 277 0190 (UK) or 1890 719989 (ROI)
Email: doctorwhomi@dbfactory.co.uk
Write to: Doctor Who Monster Invasion, Unit 4, Pullman Business Park, Pullman Way, Ringwood BH24 1HD
Q. Is it possible to back order old issues of the magazine and card packs?
You can buy back issues online at: www.doctorwhomi.com/shop or call 0871 277 0190 (UK or 1890 719989 (ROI)).
Questions relating to BBC magazines’ change of ownership
From November 1st 2011, titles previously published by BBC Magazines will be published by Immediate Media Company, though BBC Worldwide will remain closely involved with the magazines and websites that relate to BBC brands and programmes, such as Top Gear and Gardeners' World.
Q. I have recently received a notification re transfer of ownership - do I need to do anything?
You don't need to take any action. Your magazine subscription will carry on as normal.
Q. How does the change in ownership affect my subscription?
This will not affect your magazine subscription – you will continue to receive your magazine as normal.
Q. I would like to get in touch about my magazine subscription – have the contact details changed?
Our contact details are:
Email us at: doctorwhomi@dbfactory.co.uk
Post: Doctor Who Monster Invasion, Unit 4, Pullman Business Park, Pullman Way, Ringwood BH24 1HD
Or call us on 0871 277 0190
Q. What happens to any personal data that I have provided over time?
Any personal information that you may have provided to BBC Worldwide in the course of your enjoyment of Doctor Who Monster Invasion will be used by Immediate Media Company only for the purposes for which you originally gave permission.
Privacy Policy and Cookies
Q. Will the website address change?
www.doctorwhomi.com/subscription will not change and you will still be able to use your existing login details to access subscription account.
Q. If you have a query relating to the change of ownership or would like to know more, how do I contact you?
Email: doctorwhomi@dbfactory.co.uk
Write to: Doctor Who Monster Invasion, Unit 4, Pullman Business Park, Pullman Way, Ringwood BH24 1HD
